EmberContact support
Email: support@emberalarm.com
For faster help, include your device, OS version, app version from Settings → About, and a short description of what happened.
Common issues
Why is my alarm not ringing?
Ember needs permission to schedule alarms and show them on the lock screen. Make sure alarm and notification access are granted, and that a Focus or Do Not Disturb profile is not silencing it. On Android, also allow exact alarms and exclude Ember from battery optimization. A system that is free to defer the alarm will eventually defer it.
Why won't the scan check recognize my code?
Scan the exact code you saved in Settings → Barcodes. A different copy of the same product will not match, and neither will a photograph of the code. If the camera does not start, grant camera access or enter the code manually. You can save several codes and rename them.
Why isn't the walk challenge counting my steps?
The walk challenge needs motion access: Motion & Fitness on iOS, Physical Activity on Android. If the alarm keeps bursting while you walk, keep moving. It only stays quiet while steps are actually being detected.
How do I add words to the vocabulary challenge?
Open the vocabulary library from the wake-up check builder or from Settings, then enter each word with its translation. The challenge tests both directions, and you choose how many words each alarm asks for.
Why does my streak or score look wrong?
A day counts when you complete a scheduled wake-up check. A missed scheduled wake-up breaks the streak, and days with no alarm stay neutral. Scores reward finishing checks quickly, and every audible ring reduces the total.
Before contacting us
- Update to the latest version of the app.
- Confirm the required permissions are enabled.
- Note the exact behavior, when it happens, and any error message.
Last updated: August 23, 2026.